PrintMail was founded in 1993 in Bucks County, Pennsylvania, by Kevin Reilly, who recognized that advances in computing and printing technology had created an opportunity for a more economical approach to statement printing and mailing. The company began as a regional outsourcing provider and found its calling in financial services. A turning point came in 2001, when PrintMail developed a uniquely simple method of capturing bank data files with check images intact. Because the process didn't require manipulating images, it preserved data integrity from the core system to the mailbox, and it opened the door to the banking industry. Today, PrintMail supports hundreds of banks and credit unions nationwide from production facilities in Pennsylvania and Tennessee, and it remains family-owned and privately held. The founding values of integrity, accuracy, and protecting each client's reputation haven't changed.

PrintMail supports document delivery for banks and credit unions by helping financial institutions manage large volumes of regulated customer communications. It’s designed for transactional customer communications, ensuring statements, notices, and other critical records are processed and delivered consistently across print and digital workflows. Core banking integration with systems such as Jack Henry, Fiserv, FIS, and Finastra allows direct connectivity into existing infrastructure without adding operational complexity. The company also supports eStatements for institutions expanding digital delivery, along with tax document printing to handle year-end reporting requirements.

SME BUSINESS REVIEW reached out to Mr. Reilly for an interview to discuss PrintMail’s journey, growth, and commitment to serving financial institutions across the United States. Here’s what he had to say.

In Conversation with Keith Reilly, President

What services does PrintMail offer, and how do they address the communication needs of your clients?

PrintMail manages the full lifecycle of critical customer communications for financial institutions. On the print side, that means high-speed inkjet production and mailing of statements, notices, disclosures, loan documents, and year-end tax forms. On the digital side, PrintMail provides eStatement presentment and digital document delivery that integrates directly with the online banking platforms account holders already use. Clients don’t have to choose a lane. PrintMail delivers across both channels through a single integrated workflow, so print recipients and digital adopters receive the same accurate document at the same time, with one file transmission and one accountable partner. Account holders decide how they want to receive their documents. PrintMail’s job is to make both experiences excellent and make the institution’s job easy either way.

What areas of PrintMail’s service portfolio are seeing the highest demand today, and what is driving that demand?

Demand is strongest in response to three challenges nearly every financial institution faces. The first is the core and digital banking change. As banks and credit unions convert cores, upgrade online banking, or grow through acquisition, they need a document partner whose pipelines tolerate change without disruption. The second is the year-end tax document season, where compressed timelines and regulatory deadlines leave no room for error and push institutions toward partners who plan months ahead. The third is the steady migration to digital delivery, which institutions want to encourage without degrading the experience for account holders who still prefer paper. The common thread is complexity. Institutions are managing more document types, more delivery preferences, and more regulatory expectations than ever, and they’re looking for a partner who absorbs that complexity.

What industries does PrintMail primarily serve, and what communication challenges do clients face in these industries?

PrintMail serves banks and credit unions almost exclusively, and that focus shapes everything from its security posture to its technical roadmap. The communication challenges in financial services are distinct. Documents carry sensitive financial data, delivery timing is governed by regulation, and a single error can damage the trust an institution spent generations building. There is zero margin for failure. That’s why PrintMail conducts regular penetration testing and annual SOC 2 audits, maintains disaster recovery redundancy, and engineers its processes around statement integrity from end to end.

What sets PrintMail apart from other providers in the customer communications space?

Core integration experience is the biggest differentiator. PrintMail integrates with the systems financial institutions actually run on, including Jack Henry, Fiserv, FIS, Finastra, and other cores and online banking platforms. Switching document providers feels risky to operations and IT leaders, and it should, because when done poorly, it is. PrintMail’s integration depth is what removes that risk. The company has connected to virtually every core and online banking provider a community institution runs, so onboarding is a managed process, not a leap of faith. Beyond integration, PrintMail differentiates itself on what it calls boring reliability. Statements go out on time, accurately, every cycle, and the highest compliment a client can pay is that they never have to think about their document delivery at all.

What role has the team behind PrintMail played in the company’s growth and long-standing client relationships?

Long tenure defines PrintMail at both the company and employee levels. Many team members have spent years, in some cases decades, working with the same clients, and that continuity shows up in relationships that span multiple core conversions, leadership changes, and growth cycles on the client side. Clients talk to people who know their institution, their formats, and their history. When a deposit operations manager calls in January during tax season, they’re not opening a ticket into the void. They’re reaching someone who has been through that season with them before. That’s why institutions stay with PrintMail, and why some who leave to consolidate with their core eventually come back.

What are PrintMail’s plans for the next five years?

PrintMail plans to deepen what already works, expanding integrations across core and digital banking platforms, continuing to invest in production technology and data security, and helping institutions manage the gradual shift in delivery preferences without forcing account holders to change before they’re ready. Paper isn’t disappearing on anyone’s preferred schedule, and digital adoption isn't slowing down. The institutions that win will serve both channels well, and PrintMail’s job is to make sure they can do so without adding headcount or risk.

Is there anything else about PrintMail or its services that you would like to share with our readers?

For more than three decades, PrintMail’s brand has been built on going unnoticed, because in critical document delivery, invisibility means everything is working. Financial institutions that are evaluating their document operations, especially ahead of year-end tax season, should start the conversation early. The best January outcomes are decided months in advance, and PrintMail’s team is glad to help institutions assess where they stand.

KEITH REILLY | PRESIDENT

Keith Reilly is president of PrintMail, where he leads the company’s strategy, operations, and client relationships. A second-generation leader at the family-owned company, Keith spent a decade overseeing PrintMail’s sales and marketing functions before being named president, a transition built on his leadership performance and commitment to the company’s mission and core values. Under his direction, PrintMail has continued to deepen its focus on banks and credit unions, expanding its core platform integrations and print and digital delivery capabilities. Keith holds an executive MBA from Penn State University and is based at PrintMail headquarters in Newtown, Pennsylvania.