Gregorio Uglioni is a highly accomplished professional known for his stellar track record in driving business and digital transformation, consistently achieving measurable results. With a devoted and results-oriented approach, Gregorio specializes in business strategy, digital transformation, customer experience, and leadership.
In his perspective, Gregorio emphasizes a human-to-human (H2H) approach to the business landscape, transcending traditional distinctions of B2B or B2C. According to him, every transformation begins with people and concludes by delivering value to individuals.
Gregorio's extensive experience includes successfully leading large-scale transformation initiatives and value streams, involving over 300 people, and managing programs exceeding CHF 15 million (approximately $17.5 million). He excels at identifying and implementing initiatives that drive financial results, enhance operational efficiency, acquire customers, and foster loyalty while increasing the share of wallet (CHF 10 million per annum).
Deeply committed to service excellence, Gregorio recognizes its pivotal role in creating memorable and impactful customer experiences. He is also a strong advocate for servant leadership, empowering individuals to give their best and achieve their goals.
Beyond his professional achievements, Gregorio draws inspiration from his family, considering them his driving force. He firmly believes that human connections are at the core of any successful transformation.
In his leisure time, Gregorio actively engages in various industry-related activities. As an international speaker, he has presented at 50+ webinars and conferences across four continents, sharing insights on business transformation, customer experience, leadership, and the importance of service excellence. Additionally, he serves as a lecturer for Customer Experience Management at universities and other private schools, imparting his expertise and knowledge to the next generation of leaders.
Gregorio is also the esteemed host of the globally recognized CX Goalkeeper Podcast, featuring over 120 episodes and ranked in the top 5% worldwide. In the podcast, he engages in insightful discussions about transformation, customer experience, and leadership with industry experts.
His commitment to recognizing excellence extends to his role as a judge at international awards, having participated in 15+ events. Furthermore, as a Senior Advisor to C-Level and senior leaders, Gregorio provides strategic guidance and insights to drive successful transformations and service excellence.
When asked what drives him to do his best work, Gregorio replied, “I love to drive transformation, work with people, achieve measurable results, and elevate business to new heights.”
A Catalyst for Business Transformation and CX Excellence
Renowned for transforming businesses into human-centric powerhouses, Gregorio Uglioni stands as a leading figure in the realms of Business Transformation, Innovation, and Customer Experience. A multifaceted professional, Gregorio's expertise spans leadership, podcast hosting, authorship, keynote speaking, and award judging.
Professional Journey: Gregorio's distinguished career showcases his adept leadership skills, driving successful transformation programs and creating a positive customer impact. His commitment to fostering a culture of innovation is evident in his cross-industry engagements, including hosting the "CX Goalkeeper" podcast, serving as a judge at international events, and co-authoring best-sellers like "Customer Experience 3" and "Customer Experience 4."
Educational Background: Holder of two master's degrees from the University of Zurich, Gregorio Uglioni is a Certified Customer Experience Professional (CCXP) and the world's first certified ACXSPlus professional.
Career Highlights: Beginning his career at Accenture, Gregorio now serves as the Head of Business Transformation at the Cantonal Hospital of Winterthur in Switzerland. His leadership has garnered recognition and numerous awards within the Customer Experience Community.
Recognition Highlights: Gregorio's impactful contributions have earned him significant recognition, including:
2023:
CXM STARS #8 TOP CX INFLUENCER
ICMI'S TOP 25 THOUGHT LEADERS FOR 2023
World's Top 200 Business & Technology Innovators by Engati
Top 50 Global Thought Leaders and Influencers on Customer Loyalty
Top 50 Global Thought Leaders and Influencers on Digital Transformation
Top 25 Global Thought Leaders and Influencers on Customer Experience
Top 50 Global Thought Leaders on Leadership
2022:
CXM STARS #10 TOP CX INFLUENCER
"Influencers to follow" from the UK Customer Experience Awards
Top 50 Global Thought Leaders and Influencers on Customer Loyalty
Top 50 Global Thought Leaders and Influencers on Digital Transformation
Top 10 Global Thought Leaders and Influencers on Customer Experience
Top 50 Global Thought Leaders on Leadership
2021:
TOP INFLUENCER 2021 by ENGATI
Customer Experience World Games 2021: Overall Star Player Recognition
Thinkers360: Top 50 Global Thought Leaders on Customer Experience
Survey2Connect: Featured in the list of the 100 CX Thought Leaders Around The World That Are Changing The CX Game
Services Offered by Gregorio Uglioni
Welcome to a realm of expertise and commitment. Gregorio Uglioni's suite of services is designed to elevate customer understanding and the implementation of key business facets. From captivating speaking engagements to personalized coaching and impactful advisory services, Gregorio brings a wealth of experience and dedication to each offering.
Speaking Engagements: Gregorio Uglioni is committed to delivering world-class insights and engaging presentations tailored to achieve customer goals. Offering end-to-end services, including preparation, execution, and post-event follow-up, Gregorio brings expertise in topics such as "How to pivot customer service into a customer-focused value-generating engine; The Value Irritant Matrix" and "CX is a team sport: Three tactics to control the game and score goals when servicing customers."
Coaching Services: As a recognized CX Thought Leader, Gregorio Uglioni offers coaching services to create a lasting positive impact on customers’ businesses. Fluent in Italian, German, and English, he ensures communication in the language of customers’ preference. His coaching extends to advising senior management, focusing on understanding customer experience, business transformation, and leadership in a fast and impactful way.
Advisor to Senior Management: Gregorio Uglioni provides insights into what truly matters in customer experience, business transformation, and leadership. With a commitment to understanding these aspects efficiently, positively impacting organizations, and fostering long-lasting relationships with ideal customers, Gregorio's advisory services are designed to bring strategic value.
CX Coaching: For individuals eager to learn more about customer experience, Gregorio guides them through the various pillars of the discipline. His coaching ensures a comprehensive understanding, the identification of starting points for their journey, and a tangible impact on organizations to achieve set goals.
Live LinkedIn Sessions: Gregorio Uglioni pledges to bring world-class insights to your audience through live LinkedIn sessions. Whether hosting a LinkedIn Live professionally or tailoring content for specific needs, he ensures a seamless end-to-end service. Notable examples include "Customer Experience Aperitif" with the Customer Experience Professional Association in Switzerland and "Score some LinkedIn Goals – CX Goalkeeper Coffee with Deanna Russo."
Notable LinkedIn Lives:
Customer Experience Aperitif: Co-hosted with the Customer Experience Professional Association in Switzerland, generating +1000% views and engagement.
LinkedIn Strategy with Sarka Risch: A tailored package of 3 LinkedIn Lives, ensuring a focused and professional setup for Sarka Risch.
Score some LinkedIn Goals – CX Goalkeeper Coffee with Deanna Russo: A customized LinkedIn Live to reach target customers, with additional support for leveraging the video post-event.
The Uglioni Effect - Elevating Businesses with a Human-Centric Touch
In the realm of business transformation and customer experience elevation, Gregorio Uglioni has emerged as a visionary leader and influencer, leaving an indelible mark on the global stage. His commitment to human-centric transformation, grounded in a philosophy that transcends traditional business labels, has propelled him to the forefront of thought leadership. Gregorio's multifaceted approach, encompassing speaking engagements, coaching, advisory roles, and a top-ranked podcast, reflects not just expertise but a genuine passion for driving measurable results and fostering excellence.
Mister CX Transformation
Specializing in Business Transformation, Innovation, and Customer Experience, Gregorio Uglioni demonstrates his prowess through robust leadership skills. He has triumphantly steered numerous transformation programs, yielding remarkable results and leaving a positive imprint on customers. Gregorio's leadership is marked by a steadfast commitment to fostering a culture of innovation and consistently contributing to positive organizational change.
