Sheila McGee-Smith is a Celebrated Customer Care and Enterprise Communications Industry Thought Leader
Sheila’s professional achievements include crafting comprehensive market research studies on contact centers, enterprise...
Beth Karawan's Vision Comes to Life: ImprintCX Redefines Customer Experiences with Strategic Innovation
“We help you solve your customer challenges in innovative, effective, exciting ways.”
CX Visionary Jo van Riemsdijk is Pioneering Customer Experience Recruitment with CX Talent Ltd
There is increasing evidence of a direct link between customer satisfaction and profit, and yet, recruiting for Customer...
As a Customer Experience Advisory Firm, We Take a Holistic Approach to Examining the Customer Journey and Identifying Challenges in Your Organization: Lauren Feehrer of LoyaltyCraft Consulting
“We listen first to the voices of employees, customers, and partners. We then facilitate deeper conversations to get to...
Strategic Visionary Susanna Baqué Drives Global Customer Experience Innovation at SCIEX
“The most significant overall impact has been a sustained revenue growth and life time value, and the adoption of CX as...
Decision Making & Strategy
Just In: Senate Approves Short‑Term Funding Deal That Could End U.S. Government Shutdown
After weeks of stalemate the U.S. Senate passed a measure restoring federal funding and stalling workforce cuts while leaving key health subsidies unr...What Mayor Mamdani’s Victory Means for the Democratic Party
A historic win in New York City shows how local engagement, clear communication, bold policy, and in...Zohran Mamdani Wins Historic Mayoral Race in New York
Breaking barriers at 34, Zohran becomes New York’s first Muslim and first South Asian mayor and sets...
DECISION-MAKING & STRATEGY
Tesla Executive and Musk Confidant Departs Company
DECISION-MAKING & STRATEGY
Nippon Steel Affirms Management Control After U.S. Deal
