“Happy to celebrate this news about having Ascendo.ai on our SAP Store.”

Ascendo AI, a leading provider of AI-powered customer service solutions, has announced a new partnership with SAP to bring Ascendo's AI Service Copilot to the SAP Store. The integration will provide SAP customers with an intelligent virtual agent to assist customer service teams across sales, marketing and support.

Karpagam Narayanan, CEO of Ascendo, said, “This partnership signifies a significant step forward in redefining customer support excellence and setting new industry standards.”

The Ascendo AI Service Copilot leverages natural language processing and machine learning to understand customer issues, suggest solutions, and automatically simplify complex cases. 

Key features include: Omnichannel support across phone, email, chat and social media, Customer intent analysis and sentiment detection, Knowledge base search and automated resolutions, Integration with back-end systems for full visibility

John Heald, Global VP, SAP CX said, “Happy to celebrate this news about having Ascendo.ai on our SAP Store.”

SAP is a global leader in enterprise software solutions, providing businesses with cutting-edge technology to drive innovation and success. With a focus on customer satisfaction, SAP delivers industry-leading solutions that empower organizations to thrive in the digital era.

Ascendo AI is a next-gen AI-enabled proactive support experience platform that leverages advanced technology to enhance customer support services. With its suite of innovative solutions, Ascendo empowers customer support teams to streamline processes, resolve issues faster, and deliver exceptional support experiences.

This collaboration marks a significant milestone in the evolution of customer support, bringing together the expertise of Ascendo AI and the industry-leading solutions of SAP to deliver an unparalleled support experience.

The partnership represents a shared vision to transform customer experiences through AI-powered service innovation. With the Ascendo AI integration, SAP aims to set a new standard for the industry.