Our Focus Remains on Pushing the Boundaries of What’s Possible with Technology and Ensuring That Our Clients Have Access to the Most Cutting-Edge Tools Available: Eduardo Gonzalez Alcazar, CEO of GIGA IT

GIGA IT is a nearshore software development company offering a range of services, including custom software development, mobile app development, and AI-driven applications. The company also offers cloud migration, DevOps services, and nearshore staffing, serving enterprise-level companies and small businesses across various industries in North America.

GIGA IT was founded in 2008 and is headquartered in Colombia. It has additional offices located in Argentina, Mexico, Brazil, and the U.S.

SME Business Review reached out to Eduardo Gonzalez Alcazar, CEO of GIGA IT, for an interview to discuss the company’s journey, its role in bridging Latin American talent with global companies, and its expansion into emerging tech areas like AI, automation, and data science. Here’s what Mr. Alcazar had to say.

Interview Excerpts

Could you elaborate on how GIGA IT was founded and discuss the initial vision behind its establishment?

GIGA IT was founded over 15 years ago with a mission to bridge the gap between highly skilled Latin American talent and global companies seeking innovative, cost-effective solutions. The initial vision was to create a platform that would not only connect world-class developers from LATAM with global projects but also empower them to thrive and contribute meaningfully to technological advancements. We were inspired by the immense potential of Latin American talent and how it could drive innovation, both locally and internationally. Over the years, this mission has evolved alongside the rapid changes in the tech industry, allowing us to expand into areas like AI, automation, and data science while remaining true to our core values of excellence, innovation, and sustainable growth.

As a leading nearshore software development company, what are GIGA IT’s key focus areas?

At GIGA IT, our key focus areas include custom software development, mobile app development, and AI-driven applications. We are heavily invested in emerging technologies such as artificial intelligence, data science, and automation, which are at the core of our service offerings. We also specialize in cloud migration, DevOps services, and nearshore staffing, connecting North American companies with the top 1% of talent from Latin America. These focus areas allow us to deliver innovative, scalable, and cost-effective solutions across various industries.

What can you tell us about your flexible outsourcing models? How do these models help your clients accelerate their tech projects and align with their specific visions?

Our flexible outsourcing models are designed to provide our clients with the agility they need to accelerate their tech projects. We offer nearshore staffing solutions that allow companies to scale their teams with top-tier talent from LATAM. By working in similar time zones and with a deep understanding of their goals, our developers seamlessly integrate into their operations. This model is particularly effective for clients looking to optimize costs while maintaining high standards of quality and innovation. Whether it's building an in-house development team or offering project-based support, our outsourcing models are tailored to fit the unique needs of each client, helping them achieve faster project timelines and higher returns on investment.

How has your experience in connecting top-tier LATAM talent contributed to achieving a 99% client retention rate across diverse markets?

Our ability to maintain a 99% client retention rate is largely due to our commitment to client success and consistently delivering on our promises. We approach every client relationship as a long-term partnership, ensuring that we not only provide solutions but also work towards their strategic goals. The quality of talent we bring in is a key differentiator. Our recruitment process is designed to attract only the top 1% of talent from Latin America, which means our clients are working with the best of the best. Additionally, our teams are dedicated to continuous learning, staying ahead of the latest technological trends, and providing unparalleled cultural and communication alignment. This holistic approach allows us to build trust and deliver consistent value, which is why our clients choose to stay with us.

How does GIGA IT engage with its clients and which specific industries does it serve globally?

We engage with our clients as true partners, deeply immersing ourselves in their projects and business goals. GIGA IT serves a broad range of industries, including manufacturing, healthcare, finance, and retail, among others. Our approach is highly collaborative; we work closely with clients to understand their unique challenges and objectives, allowing us to provide tailored solutions that drive measurable results.

For example, we partnered with a leading company in the finance sector to streamline their financial close processes using robotic automation. This project reduced the time required for financial reconciliations from three hours to just 15 minutes, resulting in improved efficiency and significant cost savings. This type of impact highlights our commitment to driving innovation and operational excellence for our clients.

What are the various solutions GIGA IT offers, and how do these solutions cater to the unique needs of its clients?

Our solutions are designed to be both comprehensive and flexible, catering to the unique needs of each client. We offer custom software development, mobile app development for both Android and iOS, AI-driven applications, and data science solutions. We also provide cloud migration services, DevOps support, and digital transformation strategies. For clients seeking nearshore staffing, we help them scale their teams with highly skilled developers from LATAM. These solutions are customized based on the specific challenges our clients face, ensuring that they are both relevant and effective in driving business success.

Could you provide an example of a recent success story where GIGA IT's solutions significantly impacted a client’s business outcomes?

One of our proudest achievements is our collaboration with a large non-profit healthcare system in New Jersey. The project involved creating a digital solution to improve patient experiences, particularly for younger patients. By integrating AI into the solution, we developed a tool that allowed children to communicate their symptoms through music, making the process more engaging and less intimidating. Additionally, we utilized OCR technology and integrated it with the EPIC system for accurate data migration and real-time tracking of medical samples.

The impact was profound: patient response times were reduced by 50% and the accuracy of diagnoses and sample tracking improved dramatically. Completing tasks in less time not only improved operational efficiency but also reduced costs, highlighting how our innovative solutions can deliver both superior care and financial benefits.

Will GIGA IT be launching any new solutions that we should be aware of?

Yes, we are always innovating and have some exciting solutions in the pipeline. Currently, we are working on expanding our AI capabilities, particularly in industries like manufacturing, where AI-powered vision systems are already reducing workplace accidents by 25% and improving quality control efficiency by 40%. We are also investing heavily in data-driven solutions, leveraging predictive analytics and machine learning to help our clients gain deeper insights and drive better business outcomes. As we continue to grow, our focus remains on pushing the boundaries of what’s possible with technology and ensuring that our clients have access to the most cutting-edge tools available.

How do you see GIGA IT evolving its solutions to address future challenges and capitalize on opportunities in the industries it serves?

We see GIGA IT continuing to lead the charge in technological innovation, particularly in areas like AI, machine learning, and data science. As industries become increasingly data-driven, we are committed to helping our clients harness the full potential of their data to make smarter, more informed decisions. We also plan to expand our footprint in key markets, particularly in the United States, while continuing to nurture and develop the talent we have in Latin America. Our goal is to stay ahead of emerging trends, ensuring that our solutions not only address current challenges but also anticipate future opportunities. By fostering a culture of continuous improvement and keeping client success at the core of everything we do, we are confident that GIGA IT will continue to be a leader in the nearshore software development space.

Do you have any final thoughts or comments before we conclude?

I would just like to emphasize how proud we are of the work we do at GIGA IT. We believe that technology has the power to transform businesses and improve lives, and we are committed to being at the forefront of that transformation. Our mission is to inspire change, empower our clients, and set new standards of excellence in the industry. We’re not just imagining the future—we’re building it, and we’re excited to continue that journey alongside our clients and partners.

Eduardo Gonzalez Alcazar | CEO

Eduardo Gonzalez Alcazar is the CEO of GIGA IT, where he is dedicated to transforming the future of technology through visionary strategies and innovative solutions. With over 15 years of experience in the tech industry, Eduardo has led GIGA IT to become a leader in nearshore software development, leveraging the best talent in Latin America to deliver world-class solutions to global companies. Under his leadership, GIGA IT has continuously pushed the boundaries of innovation, particularly in AI, data science, and digital transformation.

“We see GIGA IT continuing to lead the charge in technological innovation, particularly in areas like AI, machine learning, and data science.” 

“We’re not just imagining the future—we’re building it, and we’re excited to continue that journey alongside our clients and partners.”

“By fostering a culture of continuous improvement and keeping client success at the core of everything we do, we are confident that GIGA IT will continue to be a leader in the nearshore software development space.”

“Currently, we are working on expanding our AI capabilities, particularly in industries like manufacturing, where AI-powered vision systems are already reducing workplace accidents by 25% and improving quality control efficiency by 40%.”