As a Customer Experience Advisory Firm, We Take a Holistic Approach to Examining the Customer Journey and Identifying Challenges in Your Organization: Lauren Feehrer of LoyaltyCraft Consulting

“We listen first to the voices of employees, customers, and partners. We then facilitate deeper conversations to get to...

Nov. 20, 2023 • By Donna Joseph

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Strategic Visionary Susanna Baqué Drives Global Customer Experience Innovation at SCIEX

“The most significant overall impact has been a sustained revenue growth and life time value, and the adoption of CX as...

Nov. 18, 2023 • By Donna Joseph

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Driving Positive Change in Australia through Transformative Customer Experiences and Community Empowerment: Anita Siassios

Anita has over 30 years of experience with Fortune's top 20 multinational organizations, including ANZ Banking Group, Na...

Nov. 17, 2023 • By Donna Joseph

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A Seasoned Professional with Significant Hands-on Industry and Analyst Experience: Melissa O’Brien

Her unwavering dedication is evident in her thorough examination of pivotal dynamics within the retail, CPG, travel, and...

Nov. 16, 2023 • By Donna Joseph