Sheila McGee-Smith is a Celebrated Customer Care and Enterprise Communications Industry Thought Leader

Sheila McGee-Smith, the founder of McGee-Smith Analytics established in 2001, is a prominent analyst and strategic consultant specializing in the contact center and enterprise communications sectors. With a successful history in new product development, competitive evaluation, market research, and sales strategies for communication solutions, she has worked with a diverse range of companies, from Fortune 100 to startups.

Sheila's expertise encompasses product evaluation, sales force training, and generating content for white papers, eBooks, and webinars. Her professional achievements include crafting comprehensive market research studies on contact centers, enterprise telephony, data networking, and the wireless market for various clients. A frequent speaker at industry conferences, user group, and sales meetings, Sheila is a highly quoted authority on news and trends within the communications market. With a 30-year tenure in the communications industry, including 12 years as an analyst at The Pelorus Group, she has held positions in sales management, market research, and product management at AT&T, Timeplex, and Dun & Bradstreet. Currently, Sheila serves as the Contact Center Track Chair for Enterprise Connect.

Prior to her tenure at The Pelorus Group, Sheila McGee-Smith served in multiple roles encompassing sales management, market research, and product management at AT&T, Timeplex, and Dun & Bradstreet. She graduated cum laude with a bachelor's degree in psychology from Barnard College, Columbia University. Furthermore, Sheila earned her Master of Business Administration (MBA) with distinction, specializing in marketing and management information systems, from the Kellogg Graduate School of Management at Northwestern University.

McGee-Smith Analytics

Established in 2000, McGee-Smith Analytics was founded with the aim of providing enterprises and solution providers with a reliable and expert source for information and analysis in the contact center and enterprise communications markets. With over a decade of experience, the company continues to help clients across diverse industries and geographic locations, offering strategic guidance and intelligence in the converging domains of contact center, customer experience, enterprise communications, and collaboration.

With a demonstrated track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services, Sheila’s expertise aids enterprises and solution providers in crafting strategies to meet the evolving demands of today's consumers and business customers.