Sheila McGee-Smith is a Celebrated Customer Care and Enterprise Communications Industry Thought Leader
Sheila’s professional achievements include crafting comprehensive market research studies on contact centers, enterprise...
Beth Karawan's Vision Comes to Life: ImprintCX Redefines Customer Experiences with Strategic Innovation
“We help you solve your customer challenges in innovative, effective, exciting ways.”
CX Visionary Jo van Riemsdijk is Pioneering Customer Experience Recruitment with CX Talent Ltd
There is increasing evidence of a direct link between customer satisfaction and profit, and yet, recruiting for Customer...
As a Customer Experience Advisory Firm, We Take a Holistic Approach to Examining the Customer Journey and Identifying Challenges in Your Organization: Lauren Feehrer of LoyaltyCraft Consulting
“We listen first to the voices of employees, customers, and partners. We then facilitate deeper conversations to get to...
Strategic Visionary Susanna Baqué Drives Global Customer Experience Innovation at SCIEX
“The most significant overall impact has been a sustained revenue growth and life time value, and the adoption of CX as...
Executive Insights
AI Cannot Solve the Marketing Data Problem Alone
Companies do not need more marketing metrics nearly as much as they need better context for understanding what those metrics actually mean.When Financial Communications Work, Everyone Wins
For banks and credit unions, dependable document delivery protects customer trust and institutional reputation while helping institutions meet regulatory obligations and allowing account holders to receive financial communications in the format they prefer.
Management Practices
The Best Charity-Based Team Events in San Diego
Working with local charities for your team-building activities minimizes challenges with event organization and maximizes impact on your community. Ge...Decision-Making & Strategy
Africa Must Align US$29.5 Trillion Mineral Endowment with Industrialization, Infrastructure and Regional Demand, Africa Finance Corporation Study Says
Rather than positioning Africa as a marginal supplier of raw materials, the report argues for selective integration into strategically exposed segment...Just In: Senate Approves Short‑Term Funding Deal That Could End U.S. Government Shutdown
After weeks of stalemate the U.S. Senate passed a measure restoring federal funding and stalling wor...What Mayor Mamdani’s Victory Means for the Democratic Party
A historic win in New York City shows how local engagement, clear communication, bold policy, and in...
DECISION-MAKING & STRATEGY
Zohran Mamdani Wins Historic Mayoral Race in New York
DECISION-MAKING & STRATEGY
Tesla Executive and Musk Confidant Departs Company
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