We’re on a Mission to Make Healthcare Simple, Accessible, and Efficient for Everyone: Lim Wai Mun of Doctor Anywhere

Doctor Anywhere, or DA, is a Singapore-based healthtech company transforming healthcare in Southeast Asia. By integrating digital and offline platforms, it provides accessible and efficient health services. The company’s approach empowers users to manage their health seamlessly through both virtual and in-person consultations.

SME Business Review contacted Lim Wai Mun, founder and CEO of Doctor Anywhere, for an interview to gain insights into the company's innovative approach and its impact on the healthcare sector. Here’s what he had to say.

Interview Excerpts

What core belief guides Doctor Anywhere’s approach to healthcare?

Doctor Anywhere operates under the core belief that healthcare should be simple, accessible, and efficient for everyone. This guiding principle influences every aspect of the company's operations and service design. By focusing on simplicity, the company aims to remove complexities that often make healthcare difficult to navigate. Accessibility is a key priority, ensuring that all individuals, regardless of location or socioeconomic status, can access high-quality care. Efficiency is emphasized to streamline processes and reduce waiting times, making healthcare services more effective and less time-consuming for users. This belief shapes the company’s approach to integrating technology and traditional services, ensuring that its solutions are user-friendly and cater to a diverse audience. Ultimately, Doctor Anywhere’s commitment to these principles aims to transform the healthcare experience, making it more inclusive and user-centric.

How has Doctor Anywhere been disrupting the healthcare industry since its launch in 2017?

Since its launch in 2017, Doctor Anywhere has made significant strides in disrupting the healthcare industry by developing and implementing innovative solutions that address gaps in the healthcare ecosystem. The company has pioneered the integration of digital and offline platforms to offer a comprehensive healthcare experience. This innovative approach bridges the traditional divide between in-person and virtual care, providing users with flexible options to manage their health. Doctor Anywhere’s digital solutions simplify access to healthcare services, while its offline services ensure that those who prefer or require in-person interactions are also catered to. By leveraging technology to enhance healthcare delivery, the company has set new standards for accessibility, efficiency, and user engagement, positioning itself as a leader in the digital health space.

In what way does Doctor Anywhere integrate digital and offline platforms in its services?

Doctor Anywhere integrates digital and offline platforms to offer a holistic and flexible healthcare experience. The company’s digital platform provides users with the ability to consult healthcare professionals via video calls, access medical records, and receive prescriptions online. This digital approach eliminates the need for physical visits, making healthcare more accessible, especially for those in remote or underserved areas. Simultaneously, the company maintains an offline presence with physical clinics and partnerships with healthcare providers, allowing users to opt for in-person consultations when necessary. This hybrid model ensures that individuals can choose the mode of care that best suits their needs, whether they prefer the convenience of digital interactions or the assurance of face-to-face consultations. By seamlessly integrating these two platforms, Doctor Anywhere enhances the overall accessibility and effectiveness of healthcare services.

How does Doctor Anywhere ensure that its services are user-friendly and efficient?

Doctor Anywhere prioritizes user-friendliness and efficiency in the design and delivery of its services. The company achieves this by focusing on creating an intuitive user interface that simplifies navigation for both patients and healthcare providers. The platform is designed to be easily accessible, minimizing technical barriers and ensuring that users can quickly engage with the services offered. Efficiency is a core component, with streamlined processes that reduce waiting times and expedite access to healthcare. For instance, appointment scheduling, consultation, and follow-up are optimized to be as straightforward as possible, eliminating unnecessary delays. The integration of digital tools with traditional services further enhances efficiency by providing users with multiple ways to access care without compromising on quality. This commitment to user-centered design and operational efficiency helps Doctor Anywhere deliver a seamless and effective healthcare experience.

What regions does Doctor Anywhere serve, and how many users does it have?

Doctor Anywhere serves a diverse array of regions across Asia, reflecting its commitment to broadening access to healthcare services. The company is headquartered in Singapore and has established regional offices in Malaysia, Thailand, the Philippines, Vietnam, Indonesia, and India. This extensive geographic reach allows Doctor Anywhere to cater to a wide range of users across different countries, each with unique healthcare needs and challenges. As of now, the company serves over 2.5 million users, a figure that continues to grow as it expands its operations and enhances its services. This significant user base demonstrates the company’s ability to attract and retain a large number of individuals seeking accessible and efficient healthcare solutions. Doctor Anywhere’s regional expansion and substantial user count underscore its impact on the healthcare landscape in Asia and its role in advancing the accessibility of care.

How does Doctor Anywhere’s hybrid approach to healthcare benefit users in remote or underserved areas?

Doctor Anywhere’s hybrid approach to healthcare, which combines digital and offline services, provides substantial benefits to users in remote or underserved areas. For individuals in these regions, accessing quality healthcare can be challenging due to geographic isolation and limited resources. The company’s digital platform offers a vital solution by allowing users to consult with healthcare professionals via video calls, access medical information, and manage their health from home. This eliminates the need for long-distance travel and makes healthcare more readily available. Additionally, the offline component of Doctor Anywhere’s services, which includes physical clinics and local partnerships, ensures that users who require in-person care can still access necessary services. This dual approach addresses the barriers faced by individuals in underserved areas, enhancing their ability to receive timely and effective healthcare and improving overall health outcomes.

Lim Wai Mun | Founder & CEO

Lim Wai Mun is the founder and CEO of Doctor Anywhere, a healthtech startup headquartered in Singapore, dedicated to revolutionizing the healthcare ecosystem across Southeast Asia and beyond. Under his leadership, the company has garnered significant recognition, including being named one of LinkedIn’s Top Startups in Singapore for 2021 and 2022, and achieving a 5th place ranking on the Financial Times' High-Growth Companies Asia-Pacific 2023 list.

“Our hybrid approach to healthcare, which combines digital and offline services, provides substantial benefits to users in remote or underserved areas.”