We Evolve the Relationship Between Companies and their Customers: Humberto Pertuz of Vozy

Vozy, a trailblazer in the AI landscape, is reshaping how companies engage with their clients through memorable, multi-channel conversational AI experiences. The company's mission is to automate processes seamlessly, freeing human agents from repetitive tasks and allowing them to focus on generating real value. With a commitment to eliminating customer wait times, Vozy's AI-driven contact center platform ensures consistent and empathetic experiences, all while increasing contactability and resolving customer requests faster at a fraction of the cost.

Vozy stands out by offering a comprehensive platform that enables businesses to analyze their relationships with clients on a single platform. This consolidated approach enhances understanding of conversation history, unifies information, and facilitates more strategic business decisions. The company's dedication to transformative, personalized, and empathetic experiences positions it as a catalyst for exceeding customer expectations.

Benefits of Vozy's Technology

Vozy's technology goes beyond automation; it focuses on a purposeful approach. By taking care of repetitive and exhausting tasks, the platform allows human agents to redirect their efforts to tasks where they can generate significant value. This not only improves operational efficiency but also contributes to a more meaningful and impactful utilization of human resources.

Eliminating Customer Wait Times: Putting customers on hold becomes a thing of the past with Vozy's AI-powered contact center platform. The system ensures a consistent, empathetic experience for customers at all times, eliminating the frustration of waiting. This commitment to seamless interactions contributes to a positive and enduring relationship between businesses and their customers.

Scalability without Compromise: Vozy empowers businesses to scale their service without compromising customer experience. The platform increases contactability, resolving customer requests faster on the first contact, and does so at a fraction of the cost. This scalability ensures that businesses can grow without sacrificing the quality of service provided to their clients.

Unified Intelligence for Strategic Decision-Making: The unique aspect of Vozy's platform lies in its ability to unify intelligence on a single platform. Analyzing the relationship with customers becomes more comprehensive, enabling businesses to understand conversation history, unify information, and make strategic decisions that drive the growth and success of the organization.

Figures Speak Louder:

• +50%: Customer service cases resolved on first contact.

• +500,000: Delivery confirmations.

• -48%: No-shows at scheduled appointments.

• +60%: Portfolio recovery.

• +5,000,000: Patients attended at Triage COVID.

Vozy's Voice Assistant - Meet Lili!

Vozy introduces Lili, a multi-channel conversational assistant powered by Conversational AI. Lili's purpose is to automate customer service, transforming repetitive and time-consuming processes into functional systems at a fraction of the cost. Designed to engage customers in natural and effective conversations, Lili plays a crucial role in evolving customer service and turning conversations into a company's competitive advantage.

Lili Voicebot: Lili, the voicebot, utilizes Conversational AI to understand customer needs and integrates seamlessly with systems to satisfy them 24/7. Lili is the epitome of an AI assistant that ensures customers receive the experience they expect from a brand, all while delivering convenience and efficiency.

Lili Chatbot: Engaging customers in a natural and effective way, Lili's chatbot persona operates almost like a person, thanks to Conversational Artificial Intelligence. The flow and design of Lili's interactions are tailored to the specific needs of businesses, creating a dynamic and personalized engagement experience.

Collections, Qualification of Leads, Customer Service, and More: Lili is not limited to customer service; it extends its capabilities across various business functions. From automating collection strategies and accelerating portfolio recovery to qualifying leads and providing timely, personalized customer service, Lili proves to be a versatile and indispensable asset for businesses.

Vozy's Speech Analytics: Unlocking Conversational Insights

Vozy's Speech Analytics is a game-changer, allowing businesses to automatically monitor 100% of conversations between agents and customers. In a world where only a small percentage of conversations are traditionally analyzed, Speech Analytics captures, analyzes, and understands data from every interaction, providing a wealth of information for strategic decision-making.

Enhancing Human Agent Efficiency: By automatically identifying risks, opportunities, and customer pains, Speech Analytics serves as a valuable tool for increasing the efficiency of human agents. Businesses gain insights into customer sentiments, enabling them to enhance the customer experience and address concerns proactively.

Accelerating Revenue with AI: Speech Analytics goes beyond traditional analytics by uncovering how customers truly feel when interacting with a brand. This tool identifies both positive and negative behaviors, allowing businesses to stay ahead of the competition and make safer, more informed strategic decisions.

Making Informed Business Decisions: With Speech Analytics, businesses dramatically expand their knowledge of customers, leading to more informed decisions. By capturing conversational insights, companies gain a deeper understanding of customer preferences, pain points, and sentiments, helping them make strategic decisions that align with customer expectations.

A New Era of Customer Engagement

Vozy stands out as a key player in reframing how companies interact with their customers in a future where artificial intelligence is progressively shaping things. The platform is positioned as a leader in the rapidly evolving field of artificial intelligence innovation due to its persistent commitment to optimizing operations, eliminating client wait times, guaranteeing effective scalability, and unifying intelligence onto a single platform. Vozy's leadership is especially clear in its dedication to offering all-inclusive solutions that go beyond simple problem-solving and radically transform how companies develop and implement customer engagement strategies.

At the heart of Vozy's groundbreaking approach are two key components: Lili, the versatile conversational assistant, and Speech Analytics, a tool that delves into the intricacies of customer interactions. Lili's adaptability and proficiency in automating diverse business functions empower companies to leverage AI for enhanced customer service. Simultaneously, Speech Analytics plays a crucial role in deciphering conversational nuances, offering businesses unprecedented insights into customer sentiments and behaviors. As Vozy continues to evolve, it not only addresses the current needs of businesses but also charts a course toward a new era of customer interactions. In this transformative journey, Vozy serves as more than a provider of AI solutions; it emerges as a catalyst, guiding businesses toward a future where the seamless integration of AI with human touchpoints sets the stage for customer experiences that transcend expectations

About | Humberto Pertuz

Humberto Pertuz, the driving force behind Vozy, assumes the role of Co-founder and CEO, spearheading the company's transformative journey in the realm of artificial intelligence. With a rich background spanning over a decade in startup operations, process management, and project execution, Pertuz emerges as a self-motivated leader with a proven track record. 

His extensive expertise in managing IT and telecommunications projects positions him as a visionary adept at needs assessment, quality assurance, supplier management, and efficient project completion within budget constraints. As the captain of Vozy's ship, Pertuz's leadership plays a pivotal role in navigating the company toward new horizons in the dynamic landscape of AI innovation.

Vozy's Speech Analytics is a game-changer, allowing businesses to automatically monitor 100% of conversations between agents and customers.