Our Aim is to Ensure That Customer Satisfaction Remains Our Main Priority: Brian Sherwin, Founder of Kilncare

Kilncare Limited is the UK’s leading manufacturer and service provider of art kilns, trusted by artists, educators, and creative businesses across the country. The company supports a wide range of applications, from ceramics and glass to jewellery and enamelling. Brian Sherwin, founder, has dedicated years to establishing Kilncare as a premium British brand, combining precise engineering with attentive customer care. He emphasizes that the company’s reputation has been earned through careful attention, listening closely to clients, and consistently delivering products that exceed expectations.

“When we started, our goal was straightforward,” Brian recalls. “We wanted to build kilns that creators could rely on for quality and durability. Over time, we realized that building a great kiln is only part of the story. Supporting it through service, maintenance, and guidance was equally important.”

The company is based in Stoke-on-Trent, England.

Engineering Solutions That Meet Real Needs

Kilncare’s kilns are designed to meet the practical needs of each craft. Brian explains, “Every medium has its quirks. Ceramics, glass, jewellery, enamelling—they all require specific temperature control and reliability. Our job is to make sure the kiln works for the artist, not the other way around.” Each kiln undergoes careful testing and quality checks before it reaches the customer. Brian adds, “When someone uses a Kilncare kiln, they know it’s been built to last, right here in the UK.”

The company’s expertise extends beyond manufacturing. Maintenance and spare parts form a substantial part of the business, with engineers traveling across the UK to service kilns of all makes and ages. “We support private studios and educational institutions alike,” Brian says. “Whether it’s a repair, an installation, or routine maintenance, we make sure the kiln operates safely and reliably.”

Customers at the Heart of Everything

Customer satisfaction drives every decision at Kilncare. Brian emphasizes, “Almost flawless customer reviews didn’t happen by accident. They come from paying attention, understanding individual needs, and being there when our clients need us.”

He continues, “We treat every customer as part of the Kilncare family. Whether it’s a student using a kiln for the first time or a professional artist working on a large project, our goal is to make their experience smooth, productive, and enjoyable.”

Supporting Creativity Across the UK

Kilncare’s reach extends into classrooms, studios, and businesses. Brian says, “Helping schools and colleges get the right equipment is just as important as supporting professional artists. Every kiln we install becomes part of someone’s creative journey.” Engineers travel extensively, ensuring that installations and service calls are handled efficiently. Brian explains, “Our work affects people’s creativity. That responsibility shapes how we approach every project.”

Quality Without Compromise

Kilncare has built its reputation on quality. Brian explains, “We don’t cut corners. Every kiln is crafted with precision, checked for performance, and built to last. Pairing that with attentive service is what sets us apart.” The company also supplies spares and elements for virtually all electric kilns, regardless of make or age. “We want to be a resource for anyone who relies on a kiln. Our clients know they can depend on us, whether it’s a replacement part or full service,” he says.

Balancing Experience and Innovation

Kilncare grows by combining long-standing experience with practical innovation. “We learn from our customers,” Brian says. “Observing how they use our kilns helps us improve designs, refine features, and offer better support.” Staying connected to the creative community is essential. “Our clients are creators. Understanding their processes and challenges allows us to provide tools that genuinely make a difference.”

Commitment That Lasts

Kilncare’s philosophy revolves around long-term relationships. Brian notes, “We don’t just sell kilns; we support them for life. Maintenance, spare parts, and guidance ensure that our clients get consistent performance for years.” This approach applies to studios of all sizes and educational institutions alike. “Attention to detail and a dedication to service is how we maintain trust,” he says.

Every project, from custom builds to routine repairs, is handled with care. “Our team takes pride in every job. Whether installing a new kiln or servicing an older one, we aim for seamless results and happy clients,” Brian explains.

Vision for the Future

Brian offers advice for businesses in manufacturing and service sectors. “Listen to your customers. Understand their challenges. Focus on delivering solutions that truly help them. Quality and service go hand in hand; one without the other won’t build lasting trust.”

Kilncare plans to expand while maintaining the standards that have defined the brand. “We want to remain the benchmark for kilns in the UK, not just in products but in service and client experience,” Brian says. He concludes, “Our success comes from attention, dedication, and listening. Every kiln we build and service reflects years of craftsmanship and a commitment to the people who use them. That’s what makes Kilncare trusted and respected.”

Kilncare Limited demonstrates how combining premium engineering with a client-focused approach can create a business that is both reliable and indispensable. Under Brian Sherwin’s leadership, the company continues to support artists, educators, and creators across the UK, ensuring they have the tools and service needed to succeed.

Brian Sherwin, Founder, Kilncare Limited

Our success comes from attention, dedication, and listening. Every kiln we build and service reflects years of craftsmanship and a commitment to the people who use them. That’s what makes Kilncare trusted and respected.