We Measure Success by the Trust We Earn and the Difference We Make in the Communities We Serve: James Reuter, CEO of First Interstate Bank

First Interstate Bank is a community-focused financial institution providing banking and wealth management services across Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington, and Wyoming. Headquartered in Billings, Montana, the bank has built a reputation on integrity, customer commitment, and long-term community support.

James Reuter, president and CEO, emphasizes that the bank’s approach extends beyond traditional banking. “We aim to be more than a place for deposits and loans,” James says. “We want to be a partner for our customers and the communities where they live and work.” This perspective drives First Interstate’s decisions and operations, ensuring each branch reflects local needs while upholding consistent values across the organization.

Personalized Banking for Every Customer

At First Interstate, relationships are at the center of every interaction. From personal checking accounts to business loans and wealth management solutions, the bank tailors services to individual needs. James notes that understanding each customer’s goals is crucial. “We take the time to listen and learn about our clients’ financial priorities. That allows us to offer solutions that fit their lives, whether it’s saving for a home, expanding a business, or planning for retirement.”

The bank combines traditional in-branch service with modern digital tools. Online banking, mobile apps, and secure transaction platforms provide convenience, while in-person consultations ensure clients receive advice grounded in expertise and trust. This dual approach allows First Interstate to serve both technology-savvy customers and those who prefer personal guidance.

Supporting Local Communities

First Interstate is deeply committed to supporting the community. Employees participate in volunteer work, local events, and charitable initiatives, contributing time and resources to strengthen neighborhoods. James explains, “Being part of these communities means more than offering financial products. It means rolling up our sleeves and supporting causes that matter, from education and healthcare to local development projects.

Financial literacy is another area where First Interstate invests. The bank provides workshops, counselling, and educational materials designed to help people manage their finances responsibly. By equipping individuals and businesses with knowledge, the bank fosters economic stability and long-term prosperity.

Banking for Businesses

First Interstate works closely with small and medium-sized businesses, providing loans, lines of credit, and guidance to navigate growth and operational challenges. James stresses the importance of understanding each market. “Businesses face unique challenges, whether it’s cash flow management or expansion planning. Our role is to offer support that allows them to thrive while remaining grounded in their community.”

The bank’s approach combines financial expertise with a local perspective, giving business owners both the guidance and flexibility they need to succeed. From start-ups to established enterprises, First Interstate provides solutions that align with long-term goals and market realities.

Long-Term Commitment

First Interstate’s success is built on a foundation of integrity, service, and community. According to James, the bank’s strength lies in its unwavering consistency and reliability. “We measure success by the trust we earn and the difference we make in the communities we serve. Every decision we make is grounded in these principles.”

As First Interstate continues to grow across multiple states, the focus remains to deliver exceptional banking and wealth management services while reinforcing strong community ties. Under James’ leadership, the bank emphasizes both operational excellence and social responsibility, ensuring that customers and communities alike benefit from its presence.

First Interstate Bank combines personalized service, modern technology, and a commitment to community to create meaningful financial experiences. With James Reuter at the helm, the bank prioritizes long-term relationships, local impact, and thoughtful growth. By focusing on people as much as numbers, First Interstate has established itself as a trusted partner for individuals, families, and businesses throughout its expansive footprint.

James Reuter, President & CEO, First Interstate Bank

First Interstate is guided by strong values, supporting communities through its financial services as well as volunteer and philanthropic efforts.