Stacy Sherman: A Beacon of Customer Experience Excellence

In a world where impersonal interactions often prevail, Stacy Sherman is dedicated to revolutionizing customer experiences. With an illustrious career spanning over 25 years, Stacy has carved a distinguished path as an award-winning keynote speaker, author, advisor, and podcaster, all centered around the ethos of "Doing Customer Experiences Right."

At the heart of Stacy's approach lies her proprietary Heart & Science™ framework, meticulously crafted to elevate customer satisfaction and drive unwavering loyalty, all while nurturing an empowered workforce. Unlike many in her field, Stacy's expertise isn't confined to boardrooms and theory. Her journey through leadership roles in esteemed companies like Liveops, Verizon, and AT&T has endowed her with invaluable insights and firsthand experiences, enriching her strategies with practical wisdom gleaned from the trenches.

Beyond her professional prowess, Stacy is a multifaceted individual, known not only for her strategic acumen but also for her passion for backgammon, which has taken her across borders to compete on an international stage. Amidst her illustrious career, Stacy treasures her roles as a devoted mother to two human children and two furry companions, alongside her loving husband of 28 years, all while calling the vibrant New York metro area home.

As an advocate for placing people at the forefront of every interaction, Stacy Sherman embodies the essence of customer-centric leadership, demonstrating that exceptional experiences are not only achievable but also transformative. Through her unwavering commitment to "Doing CX Right," Stacy continues to inspire and empower organizations worldwide to embrace the power of genuine connection and elevate their customer experiences to unprecedented heights.

Elevating Customer Experience: Stacy Sherman’s Mastery

Stacy Sherman is a pioneering force, championing empathy and being the cornerstone of exceptional customer experiences. With a profound understanding that every business transaction is fundamentally a human connection, Stacy's approach to CX is rooted in recognizing and honoring humanity in others.

Passion & Dedication: Advocating for Humanized Business

At the helm of DoingCXRight, Stacy exemplifies unwavering dedication to her mission: to elevate brands by fostering genuine connections with customers. Through her relentless advocacy for humanized business practices, Stacy empowers organizations to transcend transactional relationships and cultivate lasting, meaningful connections. By aligning cross-functional teams and leveraging a customized CX framework, she enables stakeholders to deliver experiences that transcend mere products or services.

Proven Methodology: Integrating Employee Engagement for Exceptional Outcomes

Stacy's holistic view of CX extends beyond customer interactions to encompass the crucial element of employee engagement. Recognizing the symbiotic relationship between employee satisfaction and customer loyalty, she collaborates with clients to implement integrated, measurable CX strategies. Through initiatives like the annual CX Day at Schindler Elevator Corporation, Stacy drives awareness of the pivotal role of customer experiences while fostering a culture of gratitude and excellence. Her strategic leadership has not only elevated customer satisfaction and net promoter scores but has also fueled significant business growth.

Continuous Learning & Improvement: Nurturing Talent and Driving Cultural Transformation

Beyond her role as a CX leader, Stacy is a dedicated mentor and advocate for diversity and inclusion in the workplace. By nurturing the next generation of CX talent and promoting underrepresented voices, she not only enriches the industry but also cultivates environments of empathy, accountability, and open communication. Through her commitment to continuous learning and improvement, Stacy catalyzes remarkable transformations, enhancing competitiveness, productivity, and overall organizational success.

In every aspect of her work, Stacy Sherman embodies the essence of transformative leadership, inspiring organizations to embrace empathy, authenticity, and humanity in their pursuit of exceptional customer experiences.

Elevating Your Brand Through Collaborative Engagement

Dynamic Speaker, Moderator, and Emcee: Stacy Sherman's reputation as a masterful storyteller and captivating presenter extends across virtual and in-person events, podcasts, webinars, and beyond. With a keen eye for insight, Stacy serves as a traveling journalist, capturing the essence of sessions and repurposing content to sustain the momentum of learning long after the event has ended.

Strategic Content Partner & High-Profile Customer Experience Leader: As a trusted figure in the customer experience, Stacy Sherman offers incomparable proficiency and serves as a content partner, amplifying brands' visibility and engagement. With a commanding presence on LinkedIn and various distribution channels, including blogs, videos, and communities, Stacy leverages her award-winning DoingCXRight® Podcast to share invaluable insights and foster meaningful connections within the industry.

Trusted Business Advisor & Mentor: Whether as a full-time or fractional Customer Experience and Marketing Officer, board member, or team advisor, Stacy Sherman brings a wealth of experience and strategic acumen to the table, driving tangible improvements in results. Beyond her advisory roles, Stacy is also a dedicated mentor, empowering individuals to enhance their leadership skills and cultivate a compelling personal brand. With a focus on resilience and foresight, Stacy advocates for the importance of having a "Plan B," or, as she terms it, "Plan Me," ensuring clients are prepared for any scenario.

Elevating Credibility: The Foundations of Stacy Sherman's Leadership

Extensive Experience and Practical Wisdom: With a rich tapestry of 25 years as both a strategist and practitioner, Stacy Sherman stands as a beacon of experience in Experience Management & Marketing, having navigated diverse industries with finesse and insight.

Formal Education and Professional Certification: Backed by a Marketing MBA and certifications in customer (CX), user (UX), and employee (EX) experience, Stacy's commitment to continuous learning and professional development underscores her dedication to mastery in her field.

A Passionate Advocate for Customer Experience Excellence: For Stacy Sherman, Doing Customer Experience Right transcends mere professional obligation — it is a deeply ingrained purpose and mission. Through her blog, podcast, media appearances, videos, and authored works, Stacy channels her passion into tangible actions that drive meaningful change.

Trusted Industry Recognition: Stacy's credibility as a CX leader is further bolstered by her status as an esteemed award winner, earning accolades such as Top 30 Global Guru and ICMI Top 25 Influencers. These acknowledgements serve as a testament to her unwavering commitment and impact within the industry.

Proven Track Record of Success: Stacy's true measure of credibility lies in her ability to effect tangible change, as evidenced by her success in transforming dissatisfied customers into brand promoters and reshaping company cultures. Through her leadership, Customer Experience and workplace satisfaction have evolved from mere afterthoughts to central pillars of organizational strategy.

Embracing Excellence: Stacy Sherman's Path to Transformative CX Leadership Top of Form

In conclusion, Stacy Sherman emerges not only as a CX leader but as a transformative force reshaping the landscape of the customer experience. With a unique blend of extensive experience, formal education, unwavering passion, industry recognition, and a proven track record of success, Stacy embodies the epitome of credibility in her field. Her relentless dedication to "Doing Customer Experience Right," coupled with her commitment to fostering genuine connections and driving meaningful change, sets her apart as a true visionary.

As organizations strive to navigate an increasingly complex business environment, Stacy Sherman stands as a guiding light, inspiring others to elevate their approach to the customer experience and redefine the standards of excellence. In her journey, Stacy Sherman not only leads but also paves the way for a future where empathy, authenticity, and human connection reign supreme in every interaction.

Elevating CX Excellence

Renowned professional speaker and CX expert Stacy Sherman specializes in strengthening bonds between individuals and companies. With her acclaimed Heart & Science™ framework, she delivers speeches and workshops that consistently produce tangible results and brand distinction. 0

Recognized as a Top 30 Global Guru and Top 25 CX Thought Leader by ICMI, Stacy's impact extends to her award-winning DoingCX Right podcast. In 2024, she launched a LinkedIn Learning course and a Journey Management book, offering deeper CX insights. Amidst her professional endeavors, Stacy cherishes her role as a mother and resides in the USA with her husband of 29 years.

“We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary Heart & Science™ framework to help you get and keep loyal customers fueled by a valued and empowered workforce.”