The New Guru of Customer Service Excellence: Micah Solomon

Micah Solomon is a highly engaged consultant in the field of customer service, serving as a hands-on trainer and designer of training programs. He is also a prominent keynote speaker and is recognized globally as one of the foremost authorities on customer service, company culture, and enhancing the overall customer experience. Inc. has referred to him as ‘the world's #1 customer service turnaround expert.” Read on to learn more about Mr. Solomon.

Background and Education: Micah Solomon has a diverse background, and his expertise spans customer service, hospitality, and business strategy.

He holds a degree in political science from Brown University.

Authorship: Solomon is a prolific author with a focus on customer service, experience, and business. Some of his notable books include "High-Tech, High-Touch Customer Service" and "Exceptional Service, Exceptional Profit."

Consulting and Speaking: He is a sought-after consultant and speaker, providing insights and guidance to companies looking to enhance their customer service and experience strategies. Micah has worked with a wide range of organizations, from Fortune 500 companies to small businesses.

Teaching and Training: Solomon has experience as a trainer, helping organizations improve the skills of their customer service teams. He has been involved in educating professionals on best practices in customer service.

Thought Leadership: Micah is regarded as a thought leader in the customer service and experience space, providing valuable insights into the evolving landscape of customer expectations and the strategies businesses can employ to meet and exceed those expectations.

Contributions to the Industry: Solomon is known for his thought leadership in the customer service industry. He has contributed articles and insights to various business publications. He emphasizes the importance of integrating technology with a human touch in customer service.

Media Presence: Micah has been featured in major media outlets, including Forbes, The Washington Post, and The Wall Street Journal. He has appeared on television and radio programs to discuss customer service and related topics.

Innovation and Trends: Micah is known for staying abreast of the latest trends and innovations in customer service and experience. His work often reflects an understanding of the evolving expectations of customers in a rapidly changing business landscape.