THE LINEUP

What I Have Consistently Found Across Industries is That When a Company Drifts Away from its Commitment to Customer and Employee Experiences, the Business Begins to Suffer: Jason S. Bradshaw on Why Maintaining Focus on CX and EX is Crucial for Long-Term Success
List of 10 Best CX Leaders to Watch 2025

10 Best CX Leaders to Watch 2025
February EDITION 2025
MAGAZINE

Cover Story

What I Have Consistently Found Across Industries is That When a Company Drifts Away from its Commitment to Customer and Employee Experiences, the Business Begins to Suffer: Jason S. Bradshaw on Why Maintaining Focus on CX and EX is Crucial for Long-Term Success

What I Have Consistently Found Across Industries is That When a Company Drifts Away from its Commitment to Customer and Employee Experiences, the Business Begins to Suffer: Jason S. Bradshaw on Why Maintaining Focus on CX and EX is Crucial for Long-Term Success

Profiles

I Learned That Maintaining Customer Relationships Meant More Than One-Time Transactions and That Everything From Design to Production to Marketing to Sales to Support Played a Role in Those Relationships: Roy Atkinson, CEO of Clifton Butterfield, LLC

I Learned That Maintaining Customer Relationships Meant More Than One-Time Transactions and That Everything From Design to Production to Marketing to Sales to Support Played a Role in Those Relationships: Roy Atkinson, CEO of Clifton Butterfield, LLC

Automation is Powerful, but Customers Still Want to Be Heard: Adam Toporek on How Technology Should Connect, Not Alienate, Customers

Automation is Powerful, but Customers Still Want to Be Heard: Adam Toporek on How Technology Should Connect, Not Alienate, Customers

We Work Closely with Businesses to Design Strategies that are Practical and Measurable: Peter Armaly of Valuize Consulting

We Work Closely with Businesses to Design Strategies that are Practical and Measurable: Peter Armaly of Valuize Consulting

Our Approach is Practical, Drawing from Real-World Experiences to Ensure Relevance and Effectiveness: Tony Johnson, Founder of Ignite Your Service Training and Consulting

Our Approach is Practical, Drawing from Real-World Experiences to Ensure Relevance and Effectiveness: Tony Johnson, Founder of Ignite Your Service Training and Consulting

Our Goal is to Provide Businesses With the Tools and Knowledge They Need to Succeed Long-Term: Emilia D’Anzica, Founder of Growth Molecules

Our Goal is to Provide Businesses With the Tools and Knowledge They Need to Succeed Long-Term: Emilia D’Anzica, Founder of Growth Molecules

When Leadership Commits to Making Customer Success a Shared Responsibility, that’s When Real Progress Happens: Kia Puhm, CEO of DesiredPath

When Leadership Commits to Making Customer Success a Shared Responsibility, that’s When Real Progress Happens: Kia Puhm, CEO of DesiredPath

The Companies that Strike the Right Balance Between Automation and Personal Engagement will be the Most Successful: Andrew Marks of SuccessHACKER on How to Achieve Customer Success in the Digital World

The Companies that Strike the Right Balance Between Automation and Personal Engagement will be the Most Successful: Andrew Marks of SuccessHACKER on How to Achieve Customer Success in the Digital World

We Aim to Expand Our Global Reach, Help More Organizations Embed Effective Customer Success Strategies, and Contribute to the Community Through Thought Leadership and Education: Sue Nabeth Moore of Success Chain

We Aim to Expand Our Global Reach, Help More Organizations Embed Effective Customer Success Strategies, and Contribute to the Community Through Thought Leadership and Education: Sue Nabeth Moore of Success Chain

Over Time, I Realized That Ensuring Customers Derive Value From Products Was Not Just a Component of My Job but a Passion: Elise Marengo

Over Time, I Realized That Ensuring Customers Derive Value From Products Was Not Just a Component of My Job but a Passion: Elise Marengo

SPACE AND DEFENCE

BIG DATA