Mews: Revolutionizing Hospitality Management with Tailored Automation and Guest-Centric Solutions
The company Mews offers tools to analyze market demand and occupancy trends, enabling dynamic pricing strategies.
Mews is a leading cloud-based property management system (PMS) designed for the hospitality industry. It provides a wide range of features to manage and automate various aspects of hotel operations, from guest reservations and room management to billing and revenue optimization. Here's a more detailed look at Mews:
Booking and Reservation Management
Booking Engine: Mews offers a customizable online booking engine that can be embedded into the hotel's website or app, allowing guests to book rooms directly.
Central Reservations: Manage multiple properties from a single account and access data across various hotels for group reservations and central management.
OTA Integrations: Seamlessly integrates with online travel agencies (OTAs) such as Booking.com and Expedia to manage inventory and synchronize pricing.
Front Desk Operations
Check-in and Check-out: Mews streamlines the check-in and check-out process through mobile and self-service options, reducing wait times and enhancing the guest experience.
Room Assignments: Automated room assignments and upgrades are based on guest preferences and availability.
Guest Profiles: Mews maintains detailed guest profiles, including stay history and preferences, to provide personalized service.
Housekeeping and Maintenance
Real-Time Updates: Housekeeping staff receive real-time updates on room status, allowing for efficient scheduling and assignment of tasks.
Task Management: The system assigns tasks to housekeeping and maintenance teams, tracks progress, and ensures timely completion.
Financial Management
Automated Payments: Mews integrates with payment gateways to automate billing, invoicing, and payment processing.
Folio Management: Manage individual or group folios for guests, companies, and groups, allowing for easy tracking of expenses and payments.
Revenue Optimization: Mews offers tools to analyze market demand and occupancy trends, enabling dynamic pricing strategies.
Guest Engagement
Guest Communications: Automated emails and messages keep guests informed about their booking, stay, and any promotions.
Mobile Apps: Guests can use the mobile app for services such as mobile check-in, room selection, and accessing property information.
Reporting and Analytics
Performance Metrics: Mews provides a wide range of reports on occupancy, ADR (average daily rate), RevPAR (revenue per available room), and other key metrics.
Real-Time Data: Access to real-time data allows for immediate insights into hotel performance and trends.
Customizable Reports: Tailor reports to specific business needs, such as accounting, reservations, and occupancy.
Integrations and Marketplace
Third-Party Integrations: Mews integrates with various third-party tools for CRM, revenue management, and other services.
Mews Marketplace: An online marketplace offering a wide selection of apps and services that enhance hotel operations and guest experience.
Security and Compliance
Data Security: Mews adheres to data protection regulations, including GDPR and PCI DSS compliance, ensuring secure handling of guest data.
Access Controls: Role-based permissions allow management to control staff access to different system functionalities.
Additional Features
Self-Service Kiosks: Mews supports self-service kiosks for guest check-in and check-out, allowing for a contactless experience.
POS Integrations: Integrates with point-of-sale systems for managing outlets such as restaurants and spas.
Meeting and Event Management: Manage event spaces, reservations, and catering services directly through Mews.
Final Thoughts
Mews stands out for its comprehensive approach to managing hospitality businesses. It offers robust automation and customization options that can be tailored to fit the needs of various property types and sizes. Its focus on guest experience, operational efficiency, and revenue optimization makes it a leading choice for modernizing property management systems.
Leadership | Mews
Matthijs Welle, CEO & Co-Founder: After years of hands-on experience in the hospitality industry, Matt co-founded Mews in 2012. Since then, he has served as the company's fearless CEO, driving its growth and innovation. Under his leadership, Mews has become a trailblazer in property management technology, pushing the industry forward with its cutting-edge solutions. Matt's vision and commitment to excellence have been instrumental in shaping Mews into a leading force in the hospitality sector.
Richard Valtr, Co-Founder: Richard Valtr is an entrepreneur and a recovering hotelier. Richard grew up as the son of a programmer and a hotel developer and was educated at UCL in London. Upon his return to his native Czech Republic, he became responsible for a number of property developments, culminating in the creation of the Emblem Hotel. The idea for Mews originated from his time spent leading the concept development, design, procurement and project management of the Prague-based luxury hotel where he first thought of the idea for a system which would seamlessly remove the friction at the front desk and automate the back office entirely.
Mews stands out for its comprehensive approach to managing hospitality businesses. It offers robust automation and customization options that can be tailored to fit the needs of various property types and sizes.
