10 Best CX Leaders to Watch 2024 (Vol-2)
Cover Story
CX Pioneer and Bestselling Author: Micah Solomon is a Trendsetter Renowned for his Quest for Service Excellence
Mr. Solomon, renowned as the foremost authority in customer service turnaround, has dedicated his career to unraveling the secrets behind building the world's best customer service culture.
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Profiles
Leading the Charge in Revolutionizing Customer Experience with Indomitable Vision and Expertise: Jill Raff
“Engaging with employees and customers leads to trust and accountability within the organization. Additionally, empathy is a vital ingredient, adding flavor to the entire culture, making employees feel valued and motivated."
Uniting Human Behavior and Communication to Supercharge CX Success: James Perryman
“Our training, coaching, and consultancy is delivered to YOUR needs, and is tried and tested from over 50 years, combined experience across many industries, businesses, and director/leadership positons.”
A Stalwart Leader Redefining the Customer Experience Space with Dedication and Commitment: Ian Golding
“Organizations are regressing when it comes to both customer and employee experience. It's imperative for them to prioritize these aspects to remain competitive and resilient in today's rapidly changing landscape."
I Dream of a World with Happy Customers that Share their Excitement with All of their Friends and Family: Steven Van Belleghem
With his insatiable curiosity, boundless creativity, and unwavering dedication to customer-centricity, Steven continues to shape the future of business one inspired idea at a time.
Alex R. Jimenez: Helping Financial Organizations Navigate the CX Transformation
From chairing the Consumer Bankers Association’s Digital Channel Committee to founding the American Bankers Association’s FinTech Committee, Alex has played a pivotal role in shaping the dialogue surrounding innovation in banking.
Steve Walker: Guiding CX Excellence Through a Legacy in Experience Management
Recognizing the unique nature of each organization's CX journey, Walker adopts a client-centric approach, meeting them precisely where they stand.
Greg Ortbach: Pioneering Excellence in Customer Experience
Since 2012, Greg Ortbach has played a pivotal role as a co-host on Marsha Collier's esteemed #CustServ Twitter chat. This engaging platform, founded in 2010, serves as a hub for industry professionals to discuss a wide range of topics related to customer service and experience.
Stacy Sherman: A Beacon of Customer Experience Excellence
Stacy's holistic view of CX extends beyond customer interactions to encompass the crucial element of employee engagement. Recognizing the symbiotic relationship between employee satisfaction and customer loyalty, she collaborates with clients to implement integrated, measurable CX strategies.
Gregorio Uglioni: I Love to Drive Transformation, Work with People, Achieve Measurable Results, and Elevate Businesses to New Heights
Gregorio firmly believes that human connections are at the core of any successful transformation.
